ak22 Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") explains how ak22 collects, uses, stores, and protects personal information relating to users ("you" or "your") of the ak22 online casino and sports betting platform, accessible at https://ak22.io and all associated mobile applications and subdomains (together, the "Platform").

This Policy applies to all visitors, registered players, and any other individuals whose personal data is processed in connection with the Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with our data practices, you should not use the Platform.

This Policy should be read alongside the ak22 Terms & Conditions, which together form the complete agreement governing your use of the Platform.

2 Who We Are

ak22 is an internationally licensed online gaming operator serving the Bangladesh market. For the purposes of applicable data protection law, ak22 acts as the data controller in respect of personal data collected through the Platform. This means we determine the purposes and means of processing your personal data.

Our primary point of contact for data protection matters is our support team, reachable at [email protected]. All data-related correspondence is handled in English and responded to within the timeframes set out in Section 11 of this Policy.

3 Data We Collect

3.1 Registration and Account Data

When you create an account on the ak22 Platform, we collect the following personal information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred currency (BDT — Bangladeshi Taka ৳)

3.2 Identity Verification (KYC) Data

To comply with our legal obligations and prevent financial crime, we collect the following documents during the KYC verification process:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill or bank statement dated within the last three months)
• Selfie photograph or live facial verification image for biometric comparison
• Source of funds documentation where required by compliance rules

3.3 Financial Transaction Data

For every deposit and withdrawal processed through the Platform, we record the following:

• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Transaction amount in BDT (৳)
• Transaction reference number and timestamp
• Mobile wallet number or masked card number
• Transaction status and any error codes

3.4 Technical and Device Data

When you access the Platform, our servers and analytics tools automatically record:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device model
• Screen resolution and language settings
• Referring URL and exit pages
• Session duration and clickstream data

3.5 Gaming Activity Data

We maintain detailed logs of all gaming activity on the Platform, including bets placed, games played, wager amounts, outcomes, bonus usage, and session history. These records are necessary for dispute resolution, responsible gaming monitoring, and regulatory compliance.

3.6 Communications Data

If you contact our support team via live chat, email, or WhatsApp, we retain records of those communications, including the content of messages and any attachments, to assist with resolving queries and improving our service quality.

4 How We Collect Your Data

ak22 collects personal data through the following channels:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically: through cookies, server logs, and analytics technologies as you navigate the Platform (see Section 10 — Cookies & Tracking).
• From third-party service providers: identity verification agencies, payment processors (bKash, Nagad, Rocket), fraud prevention services, and game providers may share data with us to facilitate your use of the Platform.
• From public sources: we may cross-reference information against publicly available databases, sanctions lists, and politically exposed persons (PEP) registers as part of our compliance obligations.

5 How We Use Your Data

ak22 uses personal data for the following purposes:

Purpose	Details
Account management	Creating, maintaining, and securing your player account; processing login and authentication.
Payment processing	Facilitating BDT deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods.
Identity verification	Confirming you are 21 or older and verifying your identity in accordance with KYC requirements.
Fraud prevention	Detecting and preventing fraudulent activity, money laundering, bonus abuse, and multi-accounting.
Responsible gaming	Monitoring gaming patterns to identify at-risk behaviour and applying self-exclusion or limit requests.
Customer support	Responding to your enquiries, resolving disputes, and improving support quality.
Marketing communications	Sending promotional offers, bonus notifications, and relevant updates — only where you have consented.
Platform improvement	Analysing usage patterns to enhance features, fix bugs, and optimise the player experience.
Legal compliance	Meeting our obligations under applicable laws, responding to regulatory enquiries, and maintaining required records.

6 Legal Bases for Processing

ak22 processes your personal data only where a valid legal basis exists. The legal bases we rely on are as follows:

• Performance of a contract: Processing necessary to provide the services you have requested, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, tax reporting, and responses to lawful regulatory requests.
• Legitimate interests: Processing for our legitimate business interests, including fraud prevention, network security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit, freely given consent — primarily for marketing communications. You may withdraw consent at any time by contacting [email protected] or updating your notification preferences within your account settings.

7 Sharing Your Data

ak22 does not sell, rent, or trade your personal data. We share data only in the following circumstances and only to the extent strictly necessary:

7.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict contractual obligations. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, customer support platform operators, cloud hosting providers, and analytics services.

7.2 Game Content Providers

Game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session and wager data necessary to deliver game content, calculate outcomes, and resolve disputes. These providers operate under their own data protection obligations.

7.3 Regulatory and Law Enforcement Authorities

Where required by law or a valid legal order, ak22 will disclose personal data to regulatory bodies, law enforcement agencies, or courts. We will notify you of any such disclosure where we are legally permitted to do so.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal data held by ak22 may be transferred to the acquiring entity. You will be notified of any such change and of any impact on your data rights prior to the transfer taking effect.

7.5 Fraud and AML Networks

We may share data with industry fraud prevention and anti-money-laundering networks where we have a legitimate interest in preventing financial crime. Such sharing is governed by strict data sharing agreements and applicable law.

8 International Data Transfers

As ak22 uses cloud infrastructure and third-party service providers whose servers may be located outside Bangladesh, your personal data may be transferred to and processed in countries other than your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place, including standard contractual clauses, data processing agreements, and where applicable, adequacy decisions by relevant data protection authorities.

If you would like further information about the safeguards we have implemented for international transfers of your personal data, please contact our support team at [email protected].

9 Data Retention

ak22 retains personal data for as long as is necessary for the purposes for which it was collected and to comply with our legal obligations. The following minimum retention periods apply:

• Account and registration data: Retained for the life of the account and for a minimum of five (5) years following account closure.
• KYC and identity documents: Retained for a minimum of five (5) years following the end of the account relationship, or longer if required by applicable AML legislation.
• Financial transaction records: Retained for a minimum of seven (7) years to satisfy tax and financial regulatory requirements.
• Gaming activity logs: Retained for a minimum of three (3) years for dispute resolution and responsible gaming purposes.
• Support communications: Retained for a minimum of two (2) years from the date of the last communication.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of the consent history.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Anonymised aggregate data may be retained indefinitely for analytical purposes.

10 Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. ak22 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the Platform, remember your preferences, and analyse usage patterns.

10.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, session timeout preferences, and last-visited game categories.
• Analytics cookies: Used to understand how players interact with the Platform, which pages are visited most frequently, and where errors occur. This helps us improve performance and user experience.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

10.3 Managing Cookies

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Platform. Details of how to manage cookies in common browsers are available in your browser's help documentation. Note that strictly necessary cookies cannot be disabled as they are essential to platform operation.

11 Your Data Rights

Subject to applicable law, you have the following rights regarding your personal data held by ak22:

To exercise any of the above rights, please submit a written request to [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases this period may be extended by up to a further 60 days; we will notify you if an extension applies. All correspondence is conducted in English during Bangladesh Standard Time (BST, UTC+6) business hours.

12 Children's Privacy

The ak22 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any person under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately suspend the associated account, delete the data, and report the incident to relevant authorities where required by law.

If you believe that a minor has registered on the Platform or that data relating to a minor is being processed, please contact us immediately at [email protected] so that we can take prompt action.

13 Security

ak22 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored at rest
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for all administrative systems
• Regular penetration testing and vulnerability assessments conducted by independent third parties
• Intrusion detection and prevention systems (IDS/IPS)
• 24/7 security monitoring and incident response procedures
• Secure, geographically redundant data backups

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and in accordance with applicable law, providing details of the nature of the breach, the likely consequences, and the measures we have taken or propose to take to address it.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.

14 Third-Party Links

The ak22 Platform may contain references to game providers and payment partners whose services are embedded within the platform interface. While we take care to work only with reputable partners, ak22 is not responsible for the privacy practices or content of any third-party service. Each third-party provider operates under its own privacy policy, and we encourage you to review those policies before interacting with their services.

This Policy applies solely to personal data collected and processed by ak22 in connection with the Platform. It does not apply to data processed by third-party providers acting as independent data controllers under their own legal authority.

15 Changes to This Policy

ak22 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email and by posting a prominent notice on the Platform prior to the change taking effect. The effective date at the top of this page will be updated accordingly.

Your continued use of the Platform after a revised Policy has taken effect constitutes your acknowledgement of the changes. If you do not agree with an updated Policy, you should cease using the Platform and request account closure before the revised Policy becomes effective.

We recommend that you review this Policy periodically to stay informed of how ak22 protects your personal data. Previous versions of this Policy are available upon request from our support team.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ak22, please contact us through the following channels:

• Email (plain text — not a link): [email protected]
• Live Chat: Available 24/7 via the chat icon on the Platform
• WhatsApp (plain text — not a link): +880 1700 000000

All privacy-related enquiries are handled in English. Our support team operates around the clock, including Bangladeshi public holidays, and references Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related correspondence within 5 business days and to provide a full response within 30 calendar days.